Refunds

01 The short version

• Payments are not refunded as standard. You can cancel a plan at any time from your account, and access runs to the end of the period already paid. The unused part of a period is not paid back.
• We refund when the mistake is ours: a charge made twice, a charge after a cancellation that had already taken effect, or a fault on our side that stopped the service working and that we could not fix.
• An approved refund goes back to the card it came from, through Stripe, and usually shows within 5 to 10 working days.
• A refund cancels any partner commission on that sale.
• Please talk to us before opening a card dispute. While a dispute is open, the account can be paused.

02 How it works

1. Cancel from your account, if you want the plan to stop.
2. Ask for a refund with the form below. Refunds are only asked for here, never by email.
3. The answer comes in My tickets on the support page, and by email.

03 Ask for a refund